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FAQ

SHIPPING & DELIVERY

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has shipped.

EASY RETURNS

We only accept returns for orders that were incorrect or sent in error. If you receive the wrong item, please contact us at joscosmetics@yahoo.com within 7 days of delivery so we can correct it.

 

TRACKING YOUR ORDER

You will receive a tracking number via email once your item has shipped.

100% SECURE ORDERING 

Your personal and payment information is fully protected with industry-standard encryption.

We use secure payment gateways to ensure every transaction is safe and private.

Shop with confidence knowing your order and data are 100% secure.

 

SANITATION + SAFETY

All of our products are handcrafted with care in a clean, sanitized environment. We follow strict hygiene practices to ensure every item is safe and high-quality.

 

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